Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
We typically process orders within 2-3 business days. Delivery times vary by location but generally take 3-7 business days for domestic orders.

Do you offer international shipping?
Currently, we ship within the United States. International shipping options are coming soon.

How can I track my order?
Once your order ships, you'll receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unopened products in original condition. Please see our Return Policy for full details.

How do I initiate a return?
Contact our customer service team with your order number to start the return process.

Products & Ingredients

Are your products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.

What skin types are your products suitable for?
Our products are formulated for all skin types. Check individual product descriptions for specific recommendations.

Do your products contain parabens or sulfates?
Our products are free from harsh chemicals including parabens and sulfates.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Contact

How can I contact customer service?
You can reach us through our contact form or email us directly. We typically respond within 24 hours.